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EllaDx frequently asked questions

FAQ

Questions, answered.

Everything about the testing, the money, the draw, and your data. If it's not here, ask us on the contact page.

01 · The basics
Do I need a doctor's referral?No. In supported U.S. states, a licensed physician reviews and signs every order. You never need a referral or a primary care visit.
Is EllaDx a replacement for my doctor?No. We offer lab testing and health education. We do not give medical advice, make a diagnosis, or provide treatment. Share your report with your clinician.
How long do results take?Most results post in about 5 days; a handful of specialty markers can take up to 21 days. We flag the timeline at checkout.
Is EllaDx available in my state?Not in every state. EllaDx is available in most U.S. states. Some states limit lab orders placed without an office visit. We confirm state availability before you pay.
How is this different from the labs my doctor orders?We use the same CLIA-certified labs. Our panels focus on women's symptoms and include lab markers that a routine checkup may skip. We explain each result in plain language.
Do I have to take the quiz?No. The quiz builds a custom panel from your symptoms, but you can skip it and buy any ready-made panel directly.
02 · The money part
What does EllaDx cost?EllaDx Annual costs $79. All other ready-made panels cost $149. Custom panels are priced per lab marker. You pay only for the tests you choose. An at-home draw costs $75 more and is only available for ready-made panels in covered ZIP codes. Custom panels require a visit to Quest.
Is there a subscription or auto-renewal?No. You pay per panel, when you choose to order. Nothing auto-renews.
Can I use my HSA or FSA card?Yes. Under IRS rules, lab tests are generally eligible for HSA and FSA funds.
Will my insurance be billed?No. EllaDx is self-pay, so there's no insurance billing and no surprise bills later. The price you see is the price you pay.
Can I get a refund?If you haven't had your draw yet, contact us and we'll refund the order. Once your sample is collected the lab work is underway and can't be reversed.
03 · The draw
Where do I get my blood drawn?After we confirm state availability, visit a Quest Diagnostics location. For $75 more, a certified professional can come to you for a ready-made panel if your ZIP code is covered. Custom panels require a visit to Quest.
Do I need to fast?Some panels are most accurate fasted (9–12 hours). We tell you exactly what your panel needs when you book.
How long does the draw take?Usually under 10 minutes. Walk-ins are welcome at most Quest locations, or book a time that suits you.
When in my cycle should I test hormones?For cycling women we time hormone draws to the right day of your cycle. Log your last period and we schedule the draw accordingly.
Can I test on birth control or HRT?Yes. Tell us at intake so results are read in context, some hormones look different on the pill, a hormonal IUD, or HRT.
04 · Results & privacy
What do I actually receive?You get every lab result, the reporting lab's range, a plain-language note, and a PDF to share with your clinician.
Is my data private?HIPAA-compliant storage, CLIA-certified labs. We never sell your health information.
What if a result looks abnormal?Your report marks results outside the lab range and suggests questions for your clinician. EllaDx does not diagnose or interpret your results.
Can I share results with my own doctor?Yes. Every panel includes a clean, shareable clinical PDF built for handing straight to your physician.
Can I retest to track changes over time?Yes. Order the panel again when you want. Your portal charts each result so you can see changes over time.
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